Order related Q: How do I place an order? A: You can complete the order by browsing our products, selecting the items you want, clicking “Add to Cart” and following the checkout process.
Q: Can I change or cancel my order? A: Once the order is confirmed and begins processing, you will not be able to change or cancel the order. Please check your selection carefully before placing an order.
Payment information Q: What payment methods can I use? A: We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards and PayPal.
Q: How secure is the payment? A: We use industry-standard encryption technology to protect your payment information and ensure the security of your transaction.
Shipping and delivery Q: What shipping methods do you offer? A: We offer multiple shipping options, including standard and expedited shipping. You can choose the appropriate shipping method during checkout.
Q: How long will it take for my order to arrive? A: Shipping time depends on your location and the shipping method you choose. Normally, standard shipping takes 5-10 business days.
Returns and Refunds Q: How do I return an item? A: If you wish to return an item, please contact customer service within 30 days of receiving the item. Please ensure that the item is unused and in its original packaging.
Q: How long does it take to process a refund? A: Once we receive your return and confirm that it meets the return conditions, the refund will be processed within 3-5 business days and will be refunded to the original payment method.
Product Information Q: Do you have a quality guarantee for your products? A: Yes, we provide a quality guarantee for every item. If you have any problems with the item you received, please contact us in time after receiving it.
Q: How can I find more information about the product? A: Each product page provides detailed descriptions, specifications, and user reviews. If you have any specific questions, please feel free to contact us.
Customer Service Q: How do I contact customer support? A: You can contact our customer service team by email at richardkariuki@kariukishop.com or by calling 2537771148.
Q: What are the working hours of customer service? A: Our customer service team is available Monday through Friday, 9am to 5pm.
FAQ Q: Does the website support international shipping? A: Yes, we do. International shipping costs and times may vary, please check for specific information when placing an order.
Q: Can I register an account on the website? A: Yes, you can create an account by clicking the “Register” button at the top of the page. After registration, you can easily manage your orders and personal information.
