Here, we want you to be satisfied with every purchase. If you are not satisfied with the product you purchased, we will do our best to ensure that you get a satisfactory solution. Please read the refund policy below carefully to understand our refund and return procedures.
Refund Policy Refund Time: You have 30 days from the date you received the product to apply for a refund.
Return Process Apply for a return: Please contact our customer service team via email (richardkariuki@kariukishop.com) and provide your order number and reason for return. Return Confirmation: We will review your application and send you a return authorization and detailed return instructions after confirming that you meet the return conditions. Return Mailing: Please send the product together with the return authorization to the specified address. You need to bear the return shipping costs unless the product has quality problems or is shipped incorrectly. Refund Processing: Once we receive the returned item and confirm that it is eligible for return, we will process your refund within 3-5 business days. Refunds will be issued in the original form of payment.
Special Cases Wrong or Damaged Items: If the item you received is wrong or damaged, please contact us by email within 48 hours of receiving the item. We will provide you with a replacement or a full refund.
Contact Us If you have any questions about the refund policy or need further information, please feel free to contact us:
